“Atlantes of the business” is aimed to point out Russian companies achievements. The main awards idea is to recognize leaders in outsourcing and business support sphere and also make outsourcing models in Russia more popular. This Award was established by Russian representative office of the International Organization of Business Communication (IABC) and powered by “Expert institute” (Exin) A.Volskogo, E.Yasina and S.Alexashenko that grew into Russian Unity of industrialists and businessmen (RUIB).
“Definitely, outsourcing mechanisms actively developed for MB and SOHO and there are excellent perspectives that demands increasing interest of the business community”, — told Alexandr Ioffe, President of Russian Association for MB and SOHO, the member of the Awards Committee.
Among the best companies — outsourcing providers in 2008 were declared: IBM, Ingosstrakh, PNB Paribas Companies Group, Ernst&Young, Aeroflot, PH “Kommersant”, Actis Systems, Komus and others. Gars Telecom for the second time has become the best outsourcing company in “Telecommunications” category. In the previous year the Company was the first in the “Project Management Technology” nomination and currently Gars Telecom has become the leader in the “Best service quality” nomination.
According Pavel Gorenkov, Gars Telecom CEO, we have been engaged in communication services outsourcing for the last 6 years and still can’t observe the competitors in this sphere. At the same time awarded nomination the “Best service quality” is the sign that our attitude to the services level paid off. We are alien to passivity that relevant to the “telecom monsters” and it is our competitive advantage.
The services level and attentive attitude to our clients we precious as the fail-safety of our solutions, — tells Pavel Gorenkov. — So since 2007 we have begun reforming of the Company changing the approach to the serving the clients and control over the solutions quality. Nowadays we have Service Department that united technical support, after sale and service managers and the Service Director position was declared.
By the opinion of Anna Pimenova, Gars Telecom Service Director, "Gars Telecom Service Department by the reaction upon the requests from the clients undoubtedly leads among the capital telecom operators. And the Company know-how — EoS (engineer-on-site) technology allows solving the tasks of the fail-safety of the services rendering.