Telecom-boutique status on the corporate market determines service level and obliges Gars Telecom permanently perfect the clients’ services quality. "From the 2007 year beginning Gars Telecom has been carrying out the Company reforming, — tells Pavel Gorenkov, Gars Telecom CEO. — We totally changed client’s service and quality control approach. The services rendering process has been structured, Service Department has been created that unites Help Desk, after sale and service managers and also Service Director position has been approved in the Company.
Nowadays Service Department by the reaction speed on the clients’ requests definitely leads among the capital telecom-carriers, and know-how of the Company — EoS (Engineer ON-Site) allows on time decide fail-safety services rendering problems.
One more stage in Gars Telecom — on 29th October, 2007 the services level rising program was launched in the Company named “New quality standards”. For the 7 months it is planned to involve the all Company clients. The next stage is the new services launching and carrying out activities aimed to improve services quality and clients’ business efficiency rising due to the telecom-services quality and clients’ service improving, and also to improve drawback with Gars Telecom for the closer cooperation.
“Communication with the first clients brought results, — confirms Anna Pimenova, — we detected several drawbacks in the security systems of the corporate networks and to eliminate bugs special protection recommendations were offered for the clients”.
“Unlike inert telecom-giants we closer to clients and sincerely believe that high service quality and attentive attitude to our clients are important not less than failure-safe telecommunications work, — tells Anna Pimenova, Gars Telecom Service Director. — This is the one out of unique Gars Telecom advantages that allows bringing the new services quality standards to the telecom-market for the corporate clients”.
Gars Telecom profile: telecommunication management, integration projects realization and telecommunication services rendering. Company is oriented to cooperate with big-sized corporate clients and telecom-carriers. Along with tradition telecom-services company renders services in telecom-consulting, outsourcing of the communication services and telecom-infrastructure, and also telecom-budget management.
Company exclusively realizes in Russia specialized telecom-solutions for commercial real estate market that fit international BLEC standard (Building Local Exchange Carrier), and develop telecom-consulting practice in Russian development market. In February, 2007 the total amount of the serviced area overpassed 1 500 000 squire meters.
Since 2003 Gars Telecom has become the only Russian Virtual Mobile Network Operator for corporate sector. The host provider is Megafon.
Among key corporate customers are TNK-BP, RussNeft, Alliance Oil Company, Ehrmann, JVC, GoodYear, Ideal Standard, Kalinka-Stockmann, MosFilm, TeliaSonera, Interros, IG “Eurasia”, FIAT, Schneider Electric, Eksmo and over 78 business centers.