The one-of-a kind award in ICT industry has summed up the outgoing year. The group of companies Gars Telecom won a prize of ComNews Awards 2013 in a special nomination “Leader in customer service composition”.
Obtaining the ponderous prize from the hands of co-founder of the Customer Loyalty and Customer-centricity Association “KLIK” Elena Naumchik, the CEO of Gars Telecom Pavel Gorenkov noticed that being a personal telecommunications Management company for big and medium corporate business since its first days, the customer service has always been a key concept for Gars Telecom, a kind of a religion. “Too often our ideas and approaches have been out of tune with the standards of the Russian telecommunications industry. But today we are glad that for all these years we were going against the grain, because only 10 years ago the standards of customer service didn’t really exist yet. And the fact that there is such a nomination now is an evidence of a certain maturity of the market. It seems to me that this award is not even so much to Gars Telecom, as to the entire telecom community”.
Also more than two dozens of companies became the ComNews Awards laureates for their professional achievements that made a significant contribution to the development of the telecommunications and information technologies market: “Mobile TeleSystems” (“The largest telecom operator by revenue” and "The largest mobile operator in the depth of penetration”), OJSC “Rostelecom” (“The largest pay-TV operator in terms of revenue” and "The largest backbone operator with the longest land lines”), JSC “EnvisionGroup” (“The largest system integrator by revenue from system integration services and IT consulting”), LLC “MTT Group” (“The largest operator in terms of subscribers for VoIP-services”), Tele2 (“The most profitable mobile operator in Russia for business users”), JSC “TransTelekom” (“for the contribution to the digitalization of the regions”), LLC “Data Line” (“The biggest data center by the number of the involved racks”), JSC “Gazprom Space Systems” (“The largest satellite operator by the number of equivalent transponders aimed at the territory of Russia”), OJSC “MegaFon” (“The largest operator by the total number of satellite earth stations”) and others.
In the B2B segment Gars Telecom consistently holds a leading position in terms of such indicators as an productivity per worker (5.9 million rub.), customer loyalty (outflow doesn’t exceed 11%) and the rate of customer connection. "Our goal is to be the legislator of quality standards of the Russian telecommunication industry. And it is the principle that guides every member of the staff of the company”.
Group of companies Gars Telecom (founded in 1999; http://www.garstelecom.ru/) – federal operator of fixed-line services with a complete set of licenses and its own resources. The portfolio of operator’s products provides a full range of traditional communications services, as well as a pool of additional services - FMC, cloud services, support for corporate networks, outsourcing. The numbering capacity exceeds 25,000 numbers.
Since 2003 Gars Telecom has worked on the model of the virtual mobile operator for the corporate sector (MVNO, Mobile Virtual Network Operator). Host operators – Beeline, MegaFon.
The company exclusively sells in Russia specialized telecom solutions for the commercial real estate market and is the author of a unique business model of international form BLEC (Building Local Exchange Carrier). In addition, it develops telecom-consulting practice in Russian development market.
The bank of Gars Telecom projects in commercial real estate exceeds 8.5 million square meters and includes more than 500 objects.