Frequently Asked Questions
Gars Telecom billing is done automatically so the calculation errors are usually excluded.
Check the terms of the contract
Check whether you used “expensive” services during this period.
Check whether you network or PBX was compromised.
In spite the protection system of the operators, often the carefree attitude of the companie's IT department about the security of network resources contribute to the intruders' breaking of telephone exchanges and office networks via the Internet. Our experience shows that the amount of loss from hacked PBX may reach $ 10,000 per day.
We recommend the following ways to protect the telephone and Internet network:
- cut off the possibility of making unauthorized calls through the remote access to you PBX
- install and configure network firewall
- seek further advice in the customer service and helpdesk of Gars Telecom
If you have “off-scale” internet traffic
Personal Account is a handy tool that allows to optimize our communication, and for you - to keep all the telecommunications matters under control. All the information is fixed, no more inconvenience in case of the quit of the system administrator.
All the services that we provide you are reported, the account balance is displayed in real time. If there's a need to connect new services or optimize the already existing, you can send the request to your personal manager also from here.
The personal account stores all the information. The invoices sent by e-mail can be lost, but in your personal account you can always download and print electronic copies of all documents.
Trouble-ticketing. You can track the status of solving the problem with which you contacted the customer service, maintain contact with the engineer and record the results. Stay up to date. You will not miss a single message from Gars Telecom. All the news of the company are "with home delivery."
Data security. Access to cabinet data is under the reliable protection. Contact your personal manager to obtain unique data for access.
We work 24/7/365. And it is not just a saying, it is consciously maintained standard of service demanded by corporate market. Our clients call us when they feel comfortable to do it, and we are always on-line. Our Clients relations managers are available all day long, our technical specialists will do all construction on weekend or at night, and our Service desk never sleeps.
We have credit system of calculation in Gars Telecom. You use the services and pay the monthly bill. In case of working with entities it is the most comfortable payment system. Nevertheless, the need to expand the range of services for individuals and small businesses has led us to organize payment services over the Internet. Call customer service for more information.
Yes, we do. Originally we specialized on corporate clients, and still the lion’s share of our clients is businesses. But not so long ago we started new for us direction of providing telecom services for private customers.
Our competitive advantage is premium quality «corporate» service available for private customers for reasonable price.
Engineers and project managers working not only 7 days a week, but even nights, if it is needed is quite a norm for building network for premium client. Corporate clients tend to demand from service provider to organize construction process so that it would not touch office routine. That is why there is no problem for us to spend a weekend testing and launching services.
We may admit it could be commercial real estate market specifics — to have 24/7 engineer on-site. For the fact that there is someone constantly taking care of equipment and service is crucial. It is vitally important to be constantly involved into business center routine. This allows us to solve 99% of problems before they may possibly appear.
Yes. As simple as that. The point is that the manager should be really available day and night. We made an analysis and saw that about one fifth of our clients calls us after official working day, and often these calls are of the highest importance.
Maximum priority for problems means that any problem is fixed in not more than 240 minutes period. Our principle is that 90% of all clients problems should be fixed right at the help desk. That is why no «front lines» or «back lines» are possible. And that is why technical support engineers should have extended set of functions requiring professional expertise. Gars Telecom help desk is called Customer Care and Support, which for us means far more than technical assistance. It is business philosophy, allowing us to maintain flawless quality of service.