What if I don't agree with the invoice?
Gars Telecom billing is done automatically so the calculation errors are usually excluded.
Check the terms of the contract
Gars Telecom is not among the operators who change the terms of service unilaterally without notifying their customers. Therefore, in any case, it makes sense to contact again your personal manager in Gars Telecom and analyze the bill again.
Check whether you used “expensive” services during this period.
Some forms of communication – roaming on business trips, the unblocked resource with the video viewing and others – may cause a significant increase in the used traffic and, as a result, increase the amount of monthly bills. Call customer service of Gars Telecom, and our experts will analyze how efficiently your network resource is used, and recommend ways to optimize expenses for communication services.
Check whether you network or PBX was compromised.
Unfortunately, not all of those around us are honest-to-goodness in their intentions. If the amount of the bill is markedly different from the monthly average, and there's no objective reasons for this, it makes sense to check the network on the purpose of hacking.
In spite the protection system of the operators, often the carefree attitude of the companie's IT department about the security of network resources contribute to the intruders' breaking of telephone exchanges and office networks via the Internet. Our experience shows that the amount of loss from hacked PBX may reach $ 10,000 per day.
We recommend the following ways to protect the telephone and Internet network:
- cut off the possibility of making unauthorized calls through the remote access to you PBX
- install and configure network firewall
- seek further advice in the customer service and helpdesk of Gars Telecom
If you have “off-scale” internet traffic
Check your hardware for viruses. In some cases, this is the reason for the sharp increase in traffic.