Frequently Asked Questions
Price formation for retail implies the market-oriented basic package, therefore it’s easy to trace tariffs included in such offers. The question is, do they actually meet the customers’ needs?
Unlike the retail approach to the setup of telecommunication networks, pricing for corporate clients doesn’t rest on the principles of «mass marketing». Determining the cost of a specific set of services, all details must be taken into consideration: location, availability of any networks, need for network installment, technologies that must be involved.
Due to these particularities, there’s no opportunity to establish standard cost for services, so the final price is always determined individually with a detailed explanation for all tariffs
Сorporate telecommunications services differ from services for private clients as much as an à la carte restaurant from fast-food café. First and foremost, the difference lies in the attitude toward clients. As opposed to retail, every corporate case is unique and peculiar.
This is why the communication with corporate clients must be based on two principles:
- Indidvidual approach to every case with no general or standard procedures. A closer look at the client’s personal requests, tight deadlines for launch, fast desicion-making.
- Once the project has launched, the communication with the client continues as there might be changes and new demands. The account manager is available 24/7 and competent engineers at the Helpdesk is at the client’s disposal.