How do corporate telecommunications services differ from services for private clients?
Сorporate telecommunications services differ from services for private clients as much as an à la carte restaurant from fast-food café. First and foremost, the difference lies in the attitude toward clients. As opposed to retail, every corporate case is unique and peculiar.
This is why the communication with corporate clients must be based on two principles:
- Indidvidual approach to every case with no general or standard procedures. A closer look at the client’s personal requests, tight deadlines for launch, fast desicion-making.
- Once the project has launched, the communication with the client continues as there might be changes and new demands. The account manager is available 24/7 and competent engineers at the Helpdesk is at the client’s disposal.