Frequently Asked Questions
- First of all, try to restart your modem.
- In case it doesn’t help, connect your computer directly to the modem.
- If there’s no positive outcome, direct your request to the technical support.
The actual WI-FI speed depends on features and settings the equipment used for the connection, number of clients connected to the network, bandwidth hogs, and other wireless networks and radio-frequecy interferences in the same range.
The matter is that the wireless access point can maintain a constant connection only with one client at the same time. The WAP usually operates in a so-called half-duplex mode, enabling only two-way connection.
If there are two users connected to the Wi-Fi network, the WAP will deliver signals in turns, switching between two channels. Respectively, the real speed will be twice lower than the maximum actual speed for one client.
Depending on how remote the client from the WAP is and how many hogs and radio-frequency interference are in the range, the potential and, as a result, actual speed rate will vary.
Presumably you’re not using our DNS. Try to connect your PC directly to our cable and rewrite our configurations and server’s DNS (18.104.22.168 and 22.214.171.124), in this case everything must be working properly.