What is maximum priority for help desk calls?
Maximum priority for problems means that any problem is fixed in not more than 240 minutes period. Our principle is that 90% of all clients problems should be fixed right at the help desk. That is why no «front lines» or «back lines» are possible. And that is why technical support engineers should have extended set of functions requiring professional expertise. Gars Telecom help desk is called Customer Care and Support, which for us means far more than technical assistance. It is business philosophy, allowing us to maintain flawless quality of service.